Refund policy
REFUND & RETURNS POLICY
Last updated: September 28, 2026
30-DAY MONEY-BACK GUARANTEE
We stand behind U1 Blue Fiber. If you're not completely satisfied with your order, contact us within 30 days of delivery and we'll refund it.
You don't need to send an opened pouch back. Fiber is something you have to actually use for a couple of weeks to know whether it's working for you, and we'd rather you gave it a real try than kept the pouch sealed to protect a refund.
HOW TO REQUEST A REFUND
Email support@drinku1.com with your order number and a sentence about what didn't work. We reply to most requests within one business day. There's no form to fill out and no approval process.
WHEN YOU'LL GET YOUR MONEY
Refunds go back to the original payment method. Once we process the refund on our end, your bank or card issuer typically takes 5 to 10 business days to post it to your account. That last part is on them, not us, and we can't speed it up.
SUBSCRIPTION ORDERS
Your 30-day guarantee covers your first order.
You can cancel or pause a subscription any time before your next scheduled charge, either from the subscription management link in your order confirmation email or by emailing us. Details are in our Purchase Options Cancellation Policy.
If a renewal charges and you'd rather it hadn't, email us within 7 days of the charge. If the order hasn't shipped yet, we'll cancel and refund it. If it has already shipped, we'll refund it once it's delivered and you don't need to return it.
DAMAGED, WRONG, OR MISSING ITEMS
If your order arrives damaged or isn't what you ordered, email us a photo within 14 days of delivery. We'll ship a replacement at no cost and you don't need to return the original.
PACKAGES THAT DON'T ARRIVE
If tracking shows your order as delivered but you don't have it, contact us within 14 days. We'll open an investigation with the carrier and make it right.
WHAT'S NOT COVERED
- Requests made more than 30 days after delivery
- Products bought anywhere other than drinku1.com
- We reserve the right to decline repeated refund requests from the same customer, email address, or shipping address
CONTACT
support@drinku1.com