Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: September 28, 2026

WHERE WE SHIP

We currently ship within the United States.

Orders ship from our US fulfillment center. During periods of high order volume, some orders are fulfilled by our international partners and ship from overseas. You'll see the origin on your tracking once the order is on its way.

SHIPPING COST

Shipping is free on every order. No minimums, no thresholds.

If an order ships internationally, any applicable duties, taxes, and customs fees are paid by us. You will never be asked for money on delivery. If a carrier ever contacts you asking for a payment related to your order, don't pay it. Forward the message to support@drinku1.com and we'll deal with them directly.

ORDER PROCESSING

Orders are processed within 1 to 2 business days. Orders placed on a weekend or a holiday start processing the next business day.

DELIVERY TIME

Orders shipped from our US fulfillment center typically arrive 3 to 7 business days after shipping.

Orders fulfilled by our international partners typically arrive 10 to 20 business days after shipping, since they clear US customs on the way.

These are estimates, not guarantees. Carrier delays, customs backlogs, weather, and peak-season volume can push them out. If your order is running noticeably behind, email us and we'll chase it.

TRACKING

You'll get a tracking number by email as soon as your order ships. You can also track any order at drinku1.com/apps/parcelpanel.

Tracking can take up to 24 hours to show movement after you receive it. On international shipments, tracking often goes quiet for several days during customs clearance. Neither means your order is lost.

SUBSCRIPTION ORDERS

Subscription renewals are billed on your renewal date and ship on the same schedule as any other order. You'll get tracking for each shipment.

ADDRESS ERRORS

Please check your shipping address at checkout. If a package comes back to us because the address was wrong or incomplete, we'll reship it once at no charge. After that we'll ask you to cover reshipment.

If you catch a mistake right after ordering, email us immediately. If the order hasn't been picked yet we can usually fix it.

LOST OR DAMAGED PACKAGES

If your order is lost in transit or arrives damaged, contact us within 14 days of the expected delivery date and we'll replace it or refund it. See our Refund & Returns Policy for details.

CONTACT

support@drinku1.com